Emergency Onsite Response Fee (Less than 24 Hours)
$500
Ballbar Usage Fee (Per Machine)
$99
Rate Schedule
Minimum onsite service charge is 4 hours plus travel costs.
Rates are in effect during normal business hours: 6am - 6pm, all days excluding holidays.
Any hours outside of the above normal hours will be billed at 1.5x the listed rates.
Any hours in a calendar day beyond 8 hours total will also be billed at 1.5x the above listed rates.
Wolf Industries may offer off-shift discounts at our discretion, but such discounts are limited to the pre-defined scope of work. Any hours ourside of the quoted scope will be billed according to this rate sheet without exceptions.
Travel Costs
Travel time is considered door to door. This includes time from hotels to the workplace.
All travel expenses shall be billed at cost plus a 10% processing fee. These expenses include (but are not limited to) mileage, tolls, hotels, flights, and car rentals.
Travel time is considered door to door. This includes time from hotels to the workplace.
All travel expenses shall be billed at cost plus a 10% processing fee. These expenses include (but are not limited to) mileage, tolls, hotels, flights, and car rentals.
Cancellation Policy
Cancellations made with less than 24 hours notice, but before travel has started will be billed a $500 fee.
Spare Parts
Parts can be supplied by Wolf Industries if pre-arranged. Customers be will be charged a 10% fee on actual price of parts. Customer is responsible for payment of all parts requested after order is placed, regardless of whether services are rendered.
Any warranty of parts is through the OEM or vendor. Wolf Industries provides no warranty of third party parts outside of workmanship damages caused by Wolf Industries employees.
If parts are not arranged, but required for scope of work, it is the customer's responsibility to order and supply all such parts. In the event that parts are delayed, customer is sill responsible for minimum labor fee per day.
